Frequently asked questions

Before arriving to you: your stone in the form of jewel was handled by several people and it is advisable to remove the negative influences which it was charged.

For this reason, it is necessary to purify your stone with natural incense and then recharge it so that it regains its full effectiveness.

See our page of recommendations for purifying and recharging your stone.

The easiest way is to wear the stones in such a way that they are in contact with the body: necklace, bracelet ....
The stones in contact with the body throughout the day will have all the time to act on you, and bring the vibrations and energies you need.


It is important not to wear your stone at night in order to let it rest to be effective the next day: you can leave your stone in the evening in the place of your choice (night table, jewelry box ...)

See our page of recommendations for purifying and recharging your stone.

DELIVERY TIMES AND COUNTRIES :

We invite you to consult our information page on delivery times and methods.

ADDRESS ERROR :

It is your responsibility to check the accuracy of your address when registering your order and to contact us very quickly to specify a change. The latter can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect or incomplete shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...). In these cases, these packages can be returned to us, but not always.

If your order is returned to us by the postal services, we will offer you a refund of your order or a reshipment(shipping costs at your expense), according to your choice.

You are not eligible for a reshipment or refund of your order until your package is returned to us by the postal services. You will be responsible for paying your own shipping costs if we need to reship your order.

POOR DELIVERY / THEFT FROM MAILBOXES:

You have opted for the postage in followed letter, if your order franked in followed letter is stipulated as "delivered" by the services of the Post office whereas you did not receive this one, we decline any responsibility (the statute of the post office being taken as proof in these circumstances).

In this case, please have your Tracking Number transmitted by email and/or sms and please claim it at your post office or the letter carrier who notified the delivery.

We do not cover thefts or bad delivery of mail by the Post Office

We accept returns and exchanges: Contact us within: 8 days after delivery. Send back (at your expense) the items within: 14 days after delivery

We accept cancellations: Please contact us if you have any problem with your order.


Conditions of returns: The return shipping costs are at the buyer's expense. If the returned item is not in its original condition, any loss of value is the responsibility of the buyer.


Address errors: It is your responsibility to check the accuracy of your address when registering your order and to contact us very quickly to specify a change. The latter can only be done if your order has not yet been processed. We cannot be held responsible for incorrect or incomplete shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages can be returned to us, but not always. If your order is returned to the sender (L'Atelier d'Eva), we will offer you a refund of your order or we will offer you a reshipment, according to your choice. You are not eligible for the reshipment or refund of your order until your package is received by us by the services of the Post Office.

We commit ourselves to send your order within 1 working day maximum (from Monday to Friday)

(Except during the vacations indicated in red on the SHOP page when it is the case).

As soon as your order is shipped you will receive an email with the tracking number of your order (if you have chosen this method of postage). If the tracking number indicated by email appears as unrecognized, it is because the mail has not yet been picked up by the post office and that you have to wait 24 hours before having access to the tracking.

Lithotherapy is a natural method of healing with minerals.

This ancient technique allows to gently relieve pain, calm stress, balance and harmonize the mental, emotional, physical, and trigger a healing process.

We invite you to read our blog post on this subject.

If your stone was immersed under water (shower, swimming pool, bath, dishes...) it will be necessary: to purify + to recharge this one before to see to carry it again.

If your stone received some splashes of water, there is nothing particular to make, it remains effective.

It should not be forgotten, for this kind of treatment: the stone acts slowly, in depth, and it is necessary to leave him time to act...

We cannot give a notion of time, because each one is unique, and the reactions can be rather fast, for some a few days and for others a few weeks/months.

The effectiveness is variable and depends mainly on 2 points:

-The depth of the problem: the older the problem, and therefore "rooted", the longer it will take to get rid of it.

-The sensitivity of the person: no matter what the person believes. Lithotherapy is not a placebo, whether you believe in the effects of the stones or not, they will have an effect. However, a person who is naturally protective, who fears criticism and the gaze of others or who is closed-minded, there is created a kind of energetic defense barrier that prevents being positively influenced by the beneficial energies of the stones.

We select only genuine natural stones from India or Sri Lanka that have virtues on the physical and emotional bodies but never synthetic ones because they have no lithotherapy properties.

Above all, it is not necessary to believe or not to believe in the benefits of the stones but simply to remain in an attitude of openness, without prejudices, nor conditionings and to show a little patience...

Do not hesitate to manipulate your stone, to touch it as soon as you feel the need.

Yes, you can wear several stones on you but you will have to balance the body.

For example 1 bracelet on each wrist rather than all on the same arm or 1 bracelet + 1 pendant necklace.

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