Feedback
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or an exchange.
To be able to benefit from a return, your article must be unused and in the same state where you received it. He must also be returned (at your expense) in a bubble envelope to protect the jewelry.
To make a return, you must present us a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a certain number of days.
Late or missing reimbursements (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then, contact the entity issuing your credit card, as there could be a delay before your refund is officially displayed.
Then contact your bank. There is often a necessary processing period before a refund is displayed.
If after having done all these steps, you have still not received your refund, please contact us at contact@latelierdeva.com.
Solid items (if applicable)
Only items at current prices can be reimbursed. Unfortunately, the items are refundable.
Exchanges (if applicable)
We only replace an article if it is defective or damaged
If in this case you want to exchange it for the same article or another article from the same collection (return costs to your charge), send us an email to contact@latelierdeva.com And send us your article to: L'Atelier d'Eva 33B rue du drilling 62910 Houlle, France.
Shipping
To return a product, you must send it by postal postal post at your expense in a bubble envelope to protect its content: Eva's workshop, 24a avenue de la Roseraie 34510 Florensac, France.
Depending on where you live, the time required to receive your exchange product may vary.
Address errors
It is your responsibility for Check the accuracy of your address when registering your order And to contact us very quickly to tell us a change. The latter can only be carried out if your order has not yet been processed.
We cannot be held responsible for incorrect or incomplete shipping information. We are also not responsible for the refused or non -deliverable orders (Inaccessible addresses, incomplete addresses ...).
In these last cases, these packages can be returned to us, but not always.
If your order has returned to the sender (EVA workshop), we will offer you the reimbursement of your order deduces shipping costs or we will offer you a re -exposition, according to your choice.
You are not eligible for the re -exposition or the reimbursement of your order as long as your package has not reached us by the post office services.
You will be able to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
