Terms and conditions of use
Our policy of protection of your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and to be in conformity with your expectations.
In order to respect your trust, L'ATELIER D'EVA, we guarantee in a primordial way the respect of your personal data, as well as the confidentiality of our customers (hereafter " Your data ").
For the sake of full transparency towards you, in order to guarantee a secure use of our website https://www.latelierdeva.com/ in all its available versions and related applications (hereinafter the "L'Atelier D'Eva Website"), we make available the way we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, this through all our platforms.
Our policy and we guarantee that all necessary precautions to protect all your data and against disclosure, loss or alteration thereof are taken. We therefore provide you with all the information you need to easily understand how we handle your data. Your data will only be kept for as long as is necessary for the purpose of the management and processing. You will of course be able to access and modify your data at any time, as it will be available in your personal areas of the L'ATELIER D'EVA website.
To this end, we endeavour to take all the necessary steps to comply with the applicable data protection legislation.
Thus, hereby undersigned L'ATELIER D'EVA undertakes by this policy of protection of your personal data to respect the essential principles of the general European regulation and of French law on the protection of personal data, by providing you with information concerning the existence and the methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraph 6 and 10). Any information regarding possible transfers to a third country or recipients is also made available, as well as the storage time of the data collected (paragraph 5) and the security measures (paragraph 9).
1. WHO ARE YOU?
When we mention "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of L'ATELIER D'EVA, if you have placed an order on the L'ATELIER D'EVA website, customer of L'ATELIER D'EVA if you have created a customer account but you have not ordered products or services, or that you have browsed as a visitor on the site L'Atelier D'Eva without having created a customer account or having placed an order.
2. WHO ARE WE?
L'ATELIER D'EVA is a microenterprise, represented by Ms. NEYERTZ EVA and whose headquarters is located at 31 ROUTE DE LEULINE, ZUDAUSQUES 62500.
NEYERTZ EVA publishes the Site L'Atelier D'Eva and implements, as such, various processing of your Data as the person responsible for processing.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the L'ATELIER D'EVA website using cookies, if you create a customer account on the L'ATELIER D'EVA website, if you place an order for one of our products or services or if you agree to be a member of our newsletters (SMS, emails).
Your personal data is used to make your browsing on the L'ATELIER D'EVA website easier and to offer you a more personalised experience. We can thus better process your orders, make payment available in several instalments, avoid fraud, make any necessary refunds, and manage your customer reviews.
3.2. Your browsing on the L'ATELIER D'EVAwebsite
In order to allow you to browse on the L'ATELIER D'EVA website, we process your data with your consent as the legal basis for this.
3.3. Processing your orders
To be able to deal with your orders and process them, we use your data.
We use it to manage mediation, customer relations (and through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the L'ATELIER D'EVA website, as well as for the management, delivery and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
NEYERTZ EVA's legal obligation is the legal basis for the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis for the processing for marketing and business development activities. Your consent is the legal basis for the implementation of the "flash" payment.
3.4. Payment in several instalments
For orders concerned by payment in several instalments and for certain customers, your data are processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
3.5. Customer reviews
To be able to share your reviews with our customers and visitors as well as allow you to leave your review on the L'ATELIER D'EVA website we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and fight against fraud
In order to enable the collection of payments and the fight against fraud, we use your data.
With this, we can also guarantee the security of payments.
The application of this contract between the two parties as well as the legitimate interest of NEYERTZ EVA, as data controller, are the legal bases for this processing.
3.7. NEYERTZ EVA's advertising management operations
NEYERTZ EVA's advertising management operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, to update the prospecting files of the organisation in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other operation for promotional purposes, except for online gambling.
The legal basis for the above statements is the consent of the user or the legitimate interest of NEYERTZ EVA.
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of L'ATELIER D'EVA
It is not sent to third parties, except in the situations specified below:
In order to be able to process your orders, your personal data may be transmitted to several service providers whose specialisations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For the implementation of payment in x times, your data can be shared with service providers such as payment and transaction centres (banks, etc.), or call centres for the management of business processes or customer experience, or, for customer reviews, to a manager for the collection and processing of customer reviews.
L'ATELIER D'EVA 's advertising network is managed, thanks to your data, by clients of the network and advertisers.
5. DATA RETENTION
The data collected by L'ATELIER D'EVA is kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by L'ATELIER D'EVA for a certain period of time:
In current archives for prospects, for 3 years from the last contact with the client (they can therefore be consulted by L'ATELIER D'EVA's services). We do not carry out any intermediate archiving of this data (as regards data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable rules of prescription).
With regard to our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of the conservation in the current archives. The same applies to customers.
Bank details are archived in the current archives for the entire period of validity of the bank card (plus one day). There is no intermediate archiving of bank data.
Cookies and their use and timeframe are detailed in paragraph 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important note: to do so, you must challenge the accuracy of your personal data for the time necessary for us to verify its accuracy. Or, if you believe that our use of your personal data is unlawful, you may request that we limit our use of your personal data and not erase it. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defence of your legal rights, in the event that you decide to exercise your right to object for the time required to verify whether the legitimate reasons we are pursuing prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, L'ATELIER D'EVA will still be able to keep it in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You have the right to request the exercise of your right to object to the processing of data for commercial prospecting purposes.
In the case of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the L'ATELIER D'EVA website.
In case of canvassing by SMS, it is possible to unsubscribe by texting the words "STOP SMS" to 36007, or by browsing the contact page of the site L'Atelier D'Eva.
6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with NEYERTZ EVA in order to have access to the uses of these data and to allow an "organisation and settlement of the deceased's estate" and/or to close the account on the site and/or to request the non-continuation of the processing of personal data.
You may also request that your data not be disclosed to a third party in the event of your death.
6.6. You are entitled to request your right to portability.
6.7. You have the right to withdraw your consent to the carrying out of processing operations based on this legal basis.
Important clarification: If you decide to withdraw your consent this will not affect the lawfulness of the uses made prior to your withdrawal of consent.
6.8. You are entitled, when you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (together with your e-mail, surname, first name, copy of your identity document and postal address) to the NEYERTZ EVA data protection delegation by e-mail to email@example.com and/or by post to NEYERTZ EVA, 31 ROUTE DE LEULINE, ZUDAUSQUES 62500.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a reply.
7.1. What is a cookie?
When you browse a website such as L'ATELIER D'EVA's website, the latter may then, according to your choice, insert a text file on your receiver (computer, telephone or tablet), through your browser.
This text file is called a COOKIE. This cookie then allows the website as L'Atelier D'Eva, during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on https://www.latelierdeva.com/?
We can classify different types of cookies by category. Some are issued directly by L'ATELIER D'EVA and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by L'ATELIER D'EVA and its service providers
There are several categories of cookies that may be placed on your transmitter when you browse our website:
126.96.36.199. Essential" cookies
In order to have access to our site, "essential" cookies are necessary, they are used, for example, to be able to place an order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.
"Essential" cookies also allow L'ATELIER D'EVA to monitor its activity.
They may be inserted on your sender by L'ATELIER D'EVA or by its service providers.
188.8.131.52. Analytical and personalisation" cookies
"Analytical and personalisation" cookies are not compulsory, they allow us to facilitate your searches, optimise your experience with us, and thanks to them we can target your expectations better, adapt our offers and maximise the organisation of our site.
184.108.40.206. Advertising" cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The interest for you is that your browsing time is better and optimised thanks to the presentation of offers and advertisements that are relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content that is adapted to your desires and interests at the time, through your recent browsing history on other sites.
This makes it possible to avoid presenting you with advertising content that is of no interest to you. At the same time, L'ATELIER D'EVA prefers to see its offers and advertisements proposed to users who will be interested in them.
The advertising content proposed may contain cookies issued by L'Atelier D'Eva or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy protection policy. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third party applications integrated into our site
While you are browsing our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons that come from social networks.
These social networks can then through these buttons identify you even if you have not used them while browsing the site. It is possible for them to do this if when you last browsed the site you were simultaneously logged in or active on your social network transmitter. We have no control over the uses they make of the data they have.
To find out more about how your data and advertising content is used, you can go to your social networks and check their privacy policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy protection policy of the aforementioned social networks, click on the social network of your choice:
Google +: https://policies.google.com/terms?hl=fr
Concerning our advertising network, we remind you, as mentioned above, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertising presented, third party service providers of the advertiser...).
They can therefore, with these cookies and during the prescribed time of validity of these, propose advertisements in the places made available for the advertisements of third parties, count the number of contents that they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to that they will be able to claim the sums which are due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their ads, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains many options that you can adjust according to your preferences. By doing so, you can accept or reject cookies on your transmitter.
However, if you choose to accept the recording of these cookies on your transmitter, then, when you visit sites or content with cookies present, these will be automatically recorded on your transmitter.
However, it is important to note that the choices you make when configuring these settings may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as for placing an order on our site for example).
In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to save or have access to the cookies used for their functioning.
7.3.1. How to choose your options depending on your browser?
You have different options and choices available depending on your browser. To find out more, you can consult the help menu of your browser.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
™ : http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
In most cases, your data is held within the European Union.
However, where our service providers are located in countries outside the European Union, we share some of your data with third countries, such as with third countries where the European Commission has not carried out a compliance assessment.
In this case, we take steps to ensure that such data sharing is done in accordance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (e.g. through the use of European Commission contractual clauses).
The Data Protection Delegation can, on request, provide you with more information about the data transfer.
9. SECURITY MEASURES
Thanks to the technical and organisational measures that we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To this end, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
Furthermore, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
10. PROFILING AND AUTOMATED DECISION MAKING
Through the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
All of this is necessary for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". The basis of this operation is attached to the analysis of different variables concerning the type of products, services ordered, or customer profile.
If the risk is evaluated with these statistics as being too great (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, and you will be able to give your opinion and/or object to the automatic decision.
11. POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary in order to be always in accordance with the regulations applicable to the protection of your data (at least every three (3) years).
On March 20, 2021.